WordPress
Website Maintenance

Website support to help grow your online presence, for less than a cup of coffee a day!

Don't have time to maintain your site?
We do the heavy lifting, while you can focus on what really matters.
We offer top quality hands-on support with a full support desk to take care of all your website needs.
Peace of Mind that your website will run the latest version without conflicts.
Why we're different? We support and care for our clients website's after they are launched.

Don’t worry about the ongoing WordPress maintenance again!

 

Websites is an investment and should be treated as one.  Caring for or maintaining a website is very much like caring for your car. It’s a lot cheaper and less time consuming to have a professional to regularly look after it than get repairs when something goes wrong.

 

We do the heavy lifting, while you can focus on what really matters.

 

Our monthly website support plans offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforseen and timely issues.

 

 

Protect your business website by keeping the software up-to-date and secure.

Why WordPress Maintenance is important

 

It’s important to keep your site working without any breaks.  Our WordPress maintenance plans cover regular updates ensuring your site is running on the current version without any errors.

The benefits keeping your WordPress site updated

  • Peace of Mind that your website will run the latest version without conflicts.
  • Experienced Website Professional Team for an affordable price. We have a full team to support you and your needs.
  • Support Desk you can email with a quick turnaround of 1-2 business days.
  • Increased protection from hackers
  • All features of your WordPress Website work properly
  • Peace of mind you have regular backups
  • Website works on all current website browsers
  • Plugins, Themes and WordPress versions release bug and security updates
  • Priority support for fixing any bugs or errors

The risk of not maintaining your WordPress Website

  • Outdated software has issues with newer browsers
  • Plugins conflicts
  • Your site may have no fail-safe if you need to restore
  • Areas of your site start to break
  • Costs for fixing issues can be costly if not maintained
  • No priority support for fixing errors on the site
  • Venerable for hackers to hack your website

Cloud Backups

Daily cloud backups and restoration if required. Never lose your website.

Website Security

Monitor your website for any security vulnerabilities and signs of malware.

WordPress Updates

Monthly updates include WordPress Versions, Theme files and plugins,

Reports

Monthly reports on updates preformed during the month.

Choose one of our affordable monthly WordPress Maintenance Plans

Monthly

Basic
Maintenance

Monthly WordPress Maintenance package.

$69/m
WordPress Updates
Theme File Updates
Plugin Updates
Daily Cloud Backups
Security Checks
MySQL Database Optimisation
Removal of Post Revisions
Performance Checks
Google Analytics Overview
Uptime Monitoring
Upgrade available for support hours*
$9 Upgrade to access over $1700 of Premium plugins*
SEO Keyword Tracking*
Spam comment removal
broken link monitoring
Monthly Client Report

Premium Maintenance

Monthly WordPress Maintenance Package

$79/m
WordPress Updates
theme file updates
plugin updates
daily cloud backups
security checks
mysql database optimisation
removal of post revisions
performance checks
google analytics
uptime monitoring
SEO keyword tracking*
Spam Comment Removal
Broken Link Monitoring
Monthly Client Report
Upgrade available for support hours*
$9 Upgrade to access over $1700 of Premium plugins*

Platinum Maintenance

Monthly Maintenance & Priority Support

$147/m
WordPress Updates
Theme File Updates
Plugin Updates
Daily Cloud Backups
Security Checks
MySQL Database Optimisation
Removal of Post Revisions
Performance Checks
Google Analytics Overview
Uptime Monitoring
SEO Keyword Tracking*
Spam comment removal
broken link monitoring
Monthly Client Report
Quarterly Website Health Check
Email Support Ticket Desk
Priority Support
30 Min Support Time (does not rollover) *Overage billed at standard SR rate
Upgrade available for 60 Min Support*
Access over $1700 of Premium plugins*
Required for ecommerce & high traffic sites

Some of our clients who use our maintenance packages

One off WordPress Maintenance

One off WordPress Maintenance

If you prefer to have have a one off maintenance we can update you site as a one off (we do recommend updating it on a regular basis to avoid any issues)

One off WordPress Maintenance

Buy a one off update today. This includes updating WordPress Version, Theme files, Plugins, Database updates, Cloud Backups, Post Revisions and a report of all updates completed.
Buy Now - $300

Keep your WordPress Website updated and secure.

 

Just like your computer or phone, it’s always important to keep the software updated. Sucuri released some website hacking stats from 2018 which saw an increase of malware attacks (increased from 47% to 56%). 44% of hacks are due to WordPress versions being out of date and 66% through backdoor holes due to out of date software.​

Frequently Asked Questions

We require:

  • Admin login to your WordPress Website – please create a new admin login for us, or we can help create a new on for us to use.
  • FTP logins
  • Hosting and Domain Login
  • Any Pro paid licence for plugins or themes. Please provide the logins – WooCommerce Login, Themeforest Etc.​
  • Google analytics login for reporting

For all of our website care plans, you can add $9 a month to get access to Smart Robbie’s Premium Plugins.  If you are on our platinum plan, there is no extra cost to access Smart Robbie’s Premium plugins listed below.

 

 

Smart Robbie’s Premium Plugins include:

  • Gravity Forms + Bacic and Pro Add-ons (Valued at $240/year)
  • WP Rocket Pro Caching Plugin (Valued at $75/year)
  • WP Smush Pro and other Premium wpmudev.org Plugins (Valued at $900/year)
  • Elementor Pro (Valued at $75/year)
  • Elementor Add-ons with Crocoblock Jet plugins (Valued at $105/year)
  • SmashBalloon Instagram Feed Pro (Valued at $75/year)
  • SmashBalloon Custonm Facebook Feed Pro (Valued at $75/year)
  • WP Data Tables (Valued at $50)
  • Responsive Timetable for WordPress (Valued at $40)
  • WooCommerce Easy Checkout Field Editor  (Valued at $20)
  • WooCommerce Sales Countdown (Valued at $22)
  • WooCommerce Live Sales Notifications (Valued at $25)
  • WooCommerce Advanced Bulk Edit (Valued at $40)
  • Elegant Themes – Divi Theme, Divi Builder, Bloom, Monarch, and Extra (Valued at $133/year)
 
Total Premium Plugin value of $1700 per year.
 
To access any of these listed Smart Robbie Premium add-ons, please select the premium add on when signing up to one of our maintenance subscriptions. Once purchased, please email us with the list of premium plugins you wish to add to your site.  
 
The premium plugin add-on is billed each month with your maintenance subscription. You will have access to these premium plugins as long as your website is paying the premium add-on. If you choose to cancel the premium add ons, we will remove the plugins from the site. If you wish to keep them without paying the add on costs, you can purchase your own license and we can update the license for you.

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening.

If your site goes down, we will work directly with your hosting company to get it back up.

If your site has errors or breaks, we will fix them as part of the maintenance plan.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

If your site is hacked, you will need to get a Sucuri hack removal. If you are on our website maintenance plans, our time to work with Sucuri is covered including updating any software post clean up. The only cost to clean up the hack is the Sucuri subscription for 1 year.

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to robyn@smartrobbie.com.au, and we will immediately stop the next payment.

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated Website Support Developer..

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed fee.

Once login details are provided, we will start your maintenance within 24-48 hours. 

We update your website once a month at a minimum. Majority of the time your site is updated weekly. 

Some updates may be delayed due to conflicts or security risks. We will update them as soon as they are safe to update if this is the case.

Our plans are flexible. We can add priority support for editing your website such as adding blogs, content changes and more. We can customise the plan to suite your needs. Minimum 30 min a month can be added to the plan.

  • Monthly payments are non-refundable.
  • Support is paid for in advance.
  • Invoices will be sent for that month’s work.
  • If you wish to cancel you need to cancel before the next invoice is issued.
  • Extra support hours do not roll over.

 

Terms
 of Service

 

 

AUTHORIZATION


 

You are engaging Smart Robbie, as an independent contractor to perform work as described in the package(s) or service(s) you have purchased. In the event access to your website is necessary, you hereby authorises Smart Robbie access and “write permissions” to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.


 

 

COPYRIGHT


 

Smart Robbie does not assume any responsibility or liability for the content of the websites it manages, maintains and/or hosts.


 

 

PRICING & PAYMENTS


 

All prices appearing on this site are subject to change without notice. Once a client of Smart Robbie, you authorise Smart Robbie to charge the payment method you submitted for all the invoices generated for the services rendered by Smart Robbie. In order to cancel your recurring payment or change payment method, simply contact Smart Robbie prior to your payment due date.


 

 

CANCELLATION & REFUNDS


 

Cancellation of any monthly recurring service can occur at anytime after your first 1 month (30 days) of service.
 No Refunds are available after your purchased package or service has been started, unless otherwise specified in any authorised by Smart Robbie.


 

 

REFUSAL OF SERVICE

 

Smart Robbie reserves the right to refuse service to any individual, website, or blogs that contain offensive, obscene, hateful, malicious content or any other reason.

 

 


THIRD PARTY OR CLIENT PAGE MODIFICATION


 

With a WordPress based website, client will independently edit or update his or her web pages after completion of the site, unless otherwise agreed upon in this agreement by client and Smart Robbie. 
If anyone other than Smart Robbie or its subcontractors attempts to update the web site and damages the design or impairs the ability for the web pages to display or function properly, time to repair the web pages will be assessed at an hourly rate of $150 + GST per hour beyond the time allotted in the monthly care plan. There is a one-hour minimum.

 

 

LIMITATION OF LIABILITY; DISCLAIMER OF WARRANTIES


 

Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before ordering services.


 

 

Smart Robbie does not guarantee, represent, or warrant that the functions contained in these webpages or the Internet website will meet the client’s requirements or that the operation of the webpages will be uninterrupted or error-free.


 

 

You expressly agree that your use of, or inability to use, the functions contained in these webpages or the Internet website is at your sole risk. The functions of the webpages and the Internet website created for you are provided “as is” and “as available” for your use, without warranties of any kind. The entire risk as to the quality and performance of the webpages and website is with client.


 

 

To the extent not prohibited by law, in no event will Smart Robbie be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, however caused, even if Smart Robbie has been advised of the possibility of such damages.

 

 

Smart Robbie does not represent, guarantee or warrant that the functions contained in these webpages or Internet website will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Smart Robbie disclaims any liability relating thereto.


 

 

This Work Statement Agreement is governed by the laws of New South Whales without giving effect to its conflict of laws provision. You expressly agree that exclusive jurisdiction for any claim or dispute with Smart Robbie or relating in any way to your use of the created webpages or Internet website resides in the courts of New South Whales.

 

 

ACCEPTANCE


 

Please note that by submitting your payment, you are agreeing to all of our terms of service as they are written here. Smart Robbie reserves the right to change or update these terms at any time without prior notice. The user of this site agrees to the terms of this agreement on behalf of his or her organisation or business. This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and signed by both parties.


 

 

Please contact us with any questions regarding the Smart Robbie terms of service by email info@smartrobbie.com.au.

 

Our WordPress services

WordPress Maintenance

Get a website tune up every month. We complete all site updates, site speed checks, backups, security audits and more.

Site Speed

Want to improve your site speed? This service will identify and repair speed issues you are having on your site.

Backup/Restore

Does your website get backed up daily? Having a good backup strategy is critical to ensure all your hard work and investment isn't lost.