WordPress Website
Maintenance and Care Plan

We help keep your website protected, optimised, backed up and secured.

Website support to help grow your online presence, for less than a cup of coffee a day!

Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.

 

Through our website maintenance/website care plan, we take on the stress of all these complexities so you can focus on and grow your business!


Don’t have time to maintain your site or worried you might break the site? We do the heavy lifting, while you can focus on what really matters.

 

We offer top-quality hands-on support with a full support desk to take care of all your website needs.

 

Peace of Mind that your website will run the latest version without conflicts.

Why we’re different? We support and care for our client’s websites after they are launched.

Stay
secure.

Never miss a plugin update to ensure your site is always secure.

Save
resources.

Spend less time going through and updating your plugins.

Update with confidence.

Updates are done by a human. We preform before and after tests.

The trusted solution to keep plugins up to date, and your sites secure. 

 

Plugin vulnerabilities represent 55.9% of the known entry points for attacks. Security breaches, site downtime, and lost traffic are just a few possible outcomes without proper plugin maintenance over time. Whether you’re managing a full site for yourself, your business, or your clients, take the burden off yourself or your clients with our maintenance plans.

Don’t worry about the ongoing WordPress maintenance again!

 

Websites is an investment and should be treated as one.  Caring for or maintaining a website is very much like caring for your car. It’s a lot cheaper and less time consuming to have a professional to regularly look after it than get repairs when something goes wrong.

 

We do the heavy lifting, while you can focus on what really matters.

 

Our monthly website support plans offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforseen and timely issues.

 

 

Protect your business website by keeping the software up-to-date and secure.

smart-robbie-hourly-rate

Why WordPress Maintenance is important

 

It’s important to keep your site working without any breaks.  Our WordPress maintenance plans cover regular updates ensuring your site is running on the current version without any errors.

The benefits keeping your WordPress site updated

The risk of not maintaining your WordPress Website

Cloud Backups

Daily cloud backups and restoration if required. Never lose your website.

Website Security

Monitor your website for any security vulnerabilities and signs of malware.

WordPress Updates

Monthly updates include WordPress Versions, Theme files and plugins,

Reports

Monthly reports on updates preformed during the month.

Choose one of our affordable monthly WordPress Maintenance Plans

Monthly

Basic
Maintenance

Monthly WordPress Maintenance package.

$87

inc GST / Per Month

WordPress Updates
Theme File Updates
Plugin Updates
Daily Cloud Backups
Security Checks
MySQL Database Optimisation
Removal of Post Revisions
Performance Checks
Google Analytics Overview
Uptime Monitoring
Upgrade available for support hours*
SEO Keyword Tracking*
Spam comment removal
broken link monitoring
Monthly Client Report

Premium Maintenance

Monthly WordPress Maintenance Package

$98

inc GST / Per Month

WordPress Updates
theme file updates
plugin updates
daily cloud backups
security checks
mysql database optimisation
removal of post revisions
performance checks
google analytics
uptime monitoring
SEO keyword tracking*
Spam Comment Removal
Broken Link Monitoring
Monthly Client Report
Upgrade available for support hours*

Platinum Maintenance

Monthly Maintenance & Priority Support

$184

inc GST / Per Month

WordPress Updates
Theme File Updates
Plugin Updates
Daily Cloud Backups
Security Checks
MySQL Database Optimisation
Removal of Post Revisions
Performance Checks
Google Analytics Overview
Uptime Monitoring
SEO Keyword Tracking*
Spam comment removal
broken link monitoring
Monthly Client Report
Quarterly Website Health Check
Email Support Ticket Desk
Priority Support
30 Min Support Time (does not rollover) *Overage billed at standard SR rate
Upgrade available for 60 Min Support*
Required for ecommerce & high traffic sites

Some of our clients who use our maintenance packages

I recently engaged Smart Robbie to maintain our WordPress website. I chose Smart Robbie because she was local, and was so helpful and prompt with helping us out with small fixes, and then our ongoing maintenance. We really appreciate her help, her expertise, her reliability and her promptness. Its taken a load off my shoulders, to have her take care of things. I highly recommend her Smart Robbie to anyone looking for website maintenance.
Michelle Walker
Michelle Walker Architects
Robyn is very rare in the WordPress website world, in that she's responsive, responsible, speedy and totally dedicated to her clients. No issues was too troublesome, lovely customer service through and a doggedness to get to the nub of the issue and crack it. I would highly recommend Robyn to anyone looking for a new site build, a site overhaul, ongoing maintenance or trouble shooting. Awesome service.
Kate Toon
Kate Toon, The Recipe for SEO Success & The Clever Copywriting School
I recently engaged Smart Robbie to maintain our website. I chose Smart Robbie as she came to me as a recommendation. I found working with Smart Robbie to be an excellent choice. She’s reliable, thorough very knowledgeable and supplies high quality reports each month I highly recommend Smart Robbie to anyone looking for WordPress maintenance.
Christeen Jacobs
Sew n Sew Sewing School
I was lucky to find Robyn at Smart Robbie a few years ago. It was a fortuitous recommendation by someone in the SEO industry that I follow and respect. Prior to having Robyn look after the maintenance/back up of my website, I was paying a fortune to a big company, monthly basis for years. When I needed help, I had to get a ticket and someone would action my problem. Different people resolved my request each time and there was no continuity, sometimes I felt like I was a small fish in a big pond. With Robyn, she understands my philosophy regarding my website matters. I don't have to explain it each time I need her help. Because I am not an expert in SEO, it's important to me that I can trust the person who looks after my website/SEO enhancements. I trust Robyn's work is up-to-date, ethical and clever. I would highly recommend Smart Robbie to look after or design a WordPress website.
Jennifer Chang
Mosman Village Dentistry
The best thing that I have done to improve my business in the past ten years is engage Smart Robbie to improve things on my website. I engaged Smart Robbie to remove hack files and update my WordPress Software and for monthly maintenance. She went far beyond doing just those things. She made an incalcuable difference to my online functionality, and thus, my business. I chose Smart Robbie because she came highly recommended by another business owner. That person was experiencing serious IT issues and was at her wits end. Smart Robbie quickly turned things around for her. She definitely did for me too. I found working with Smart Robbie to be easy, a stress relief and augmenting my online business operations. I highly recommend Smart Robbie to anyone looking for website maintenance and support. In 2021 online is everything. Smart Robbie is the best in the business.
James Englund
Crash Symphony Productions

Smart Plugin Manager

Would you like to avoid doing manual updates?

Add our Smart Plugin Manager today.

Monthly Software Updates

Updating your website software once a month. This includes updating WordPress Version, Theme files, Plugins, and Cloud Backups,
Buy Now - $45/m + GST

Cost effective way to keep your site updated.

Smart Plugin Manager  – $45/m + GST*

 

Automatically update software on the site. This is done once a month. If there are any issues with any updates, the site will revert back to the last clean backup. Any tech issues will be quoted to fix before updates can continue.   *This offer is only available on our hosting packages.

One off WordPress Maintenance

One off WordPress Maintenance

If you prefer to have a one off maintenance, we can update your site as a one off (we do recommend updating it on a regular basis to avoid any issues)

One off WordPress Maintenance

Buy a one off update today. This includes updating WordPress Version, Theme files, Plugins, Database updates, Cloud Backups, Post Revisions and a report of all updates completed.
Buy Now - $300

Keep your WordPress Website updated and secure.

 

Just like your computer or phone, it’s always important to keep the software updated. Sucuri released some website hacking stats from 2018 which saw an increase of malware attacks (increased from 47% to 56%). 44% of hacks are due to WordPress versions being out of date and 66% through backdoor holes due to out of date software.​

Get Started - Maintain your site today

WordPress Maintenance Plans

Frequently Asked Questions

We require:

  • Admin login to your WordPress Website – please create a new admin login for us, or we can help create a new on for us to use.
  • FTP logins
  • Hosting and Domain Login
  • Any Pro paid licence for plugins or themes. Please provide the logins – WooCommerce Login, Themeforest Etc.​
  • Google analytics login for reporting

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening.

If your site goes down, we will work directly with your hosting company to get it back up.

If your site has errors or breaks, we will provide up to an hour of fixes due to update breaks.  If the fixes are longer than an hour we will roll the website back to a backup and provide a quote for the fixes.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

If your site is hacked, you will need to get a Sucuri hack removal for $400 + GST. If you are on our website maintenance plans, our time to work with Sucuri is covered including updating any software post clean up. The only cost to clean up the hack is the Sucuri subscription for 1 year.  If you are on our website WP Engine hosting plan, the cleanup is included in the hosting plan.

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to robyn@smartrobbie.com.au, and we will immediately stop the next payment.

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated Website Support Developer..

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed fee.

Once login details are provided, we will start your maintenance within 24-48 hours. 

We update your website once a month at a minimum. Majority of the time your site is updated weekly. 

Some updates may be delayed due to conflicts or security risks. We will update them as soon as they are safe to update if this is the case.

Our plans are flexible. We can add priority support for editing your website such as adding blogs, content changes and more. We can customise the plan to suite your needs. Minimum 30 min a month can be added to the plan.

  • Monthly payments are non-refundable.
  • Support is paid for in advance.
  • Invoices will be sent for that month’s work.
  • If you wish to cancel you need to cancel before the next invoice is issued.
  • Extra support hours do not roll over.

 

Terms
 of Service

 

AUTHORIZATION


You are engaging Smart Robbie, as an independent contractor to perform work as described in the package(s) or service(s) you have purchased. In the event access to your website is necessary, you hereby authorises Smart Robbie access and “write permissions” to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.

 

COPYRIGHT


Smart Robbie does not assume any responsibility or liability for the content of the websites it manages, maintains and/or hosts.

 

PRICING & PAYMENTS

All prices appearing on this site are subject to change without notice. Once a client of Smart Robbie, you authorise Smart Robbie to charge the payment method you submitted for all the invoices generated for the services rendered by Smart Robbie. In order to cancel your recurring payment or change payment method, simply contact Smart Robbie prior to your payment due date.

 

CANCELLATION & REFUNDS

Cancellation of any monthly recurring service can occur at anytime after your first 1 month (30 days) of service.
 No Refunds are available after your purchased package or service has been started, unless otherwise specified in any authorised by Smart Robbie.

 

REFUSAL OF SERVICE

Smart Robbie reserves the right to refuse service to any individual, website, or blogs that contain offensive, obscene, hateful, malicious content or any other reason.

 

THIRD PARTY OR CLIENT PAGE MODIFICATION


With a WordPress based website, client will independently edit or update his or her web pages after completion of the site, unless otherwise agreed upon in this agreement by client and Smart Robbie. 
If anyone other than Smart Robbie or its subcontractors attempts to update the web site and damages the design or impairs the ability for the web pages to display or function properly, time to repair the web pages will be assessed at an hourly rate of $150 + GST per hour beyond the time allotted in the monthly care plan. There is a one-hour minimum.

 

LIMITATION OF LIABILITY; DISCLAIMER OF WARRANTIES


Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before ordering services.

 

Smart Robbie does not guarantee, represent, or warrant that the functions contained in these webpages or the Internet website will meet the client’s requirements or that the operation of the webpages will be uninterrupted or error-free.

 

You expressly agree that your use of, or inability to use, the functions contained in these webpages or the Internet website is at your sole risk. The functions of the webpages and the Internet website created for you are provided “as is” and “as available” for your use, without warranties of any kind. The entire risk as to the quality and performance of the webpages and website is with client.

 

To the extent not prohibited by law, in no event will Smart Robbie be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, however caused, even if Smart Robbie has been advised of the possibility of such damages.

 

Smart Robbie does not represent, guarantee or warrant that the functions contained in these webpages or Internet website will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Smart Robbie disclaims any liability relating thereto.

This Work Statement Agreement is governed by the laws of New South Whales without giving effect to its conflict of laws provision. You expressly agree that exclusive jurisdiction for any claim or dispute with Smart Robbie or relating in any way to your use of the created webpages or Internet website resides in the courts of New South Whales.

 

ACCEPTANCE


Please note that by submitting your payment, you are agreeing to all of our terms of service as they are written here. Smart Robbie reserves the right to change or update these terms at any time without prior notice. The user of this site agrees to the terms of this agreement on behalf of his or her organisation or business. This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and signed by both parties.

 

Please contact us with any questions regarding the Smart Robbie terms of service by email info@smartrobbie.com.au.

Our WordPress Services:

Website Health Check

Wondering if your website has been set up correctly? Our website health check will review your website and check all options meet the standard requirements.

Site Speed

Want to improve your site speed? This service will identify and repair speed issues you are having on your site.

Backup/Restore

Does your website get backed up daily? Having a good backup strategy is critical to ensure all your hard work and investment isn't lost.